I cant believe I called 2 companies this past week and got great service. One was Linksys..I have a Linksys router which I secured and lost the password....they were unbelievably helpful with no hassles. Second is LG..called them today because my monitor has red dots in one corner of the screen..no problem we'll send you another one. I have a 19" LCD for my desktop. they called back about 1 hour later and said they are out of 19" monitors would I mind if they send me a 22" at no charge...are you kidding!